At Stitch & Form, we value your privacy and are committed to handling your personal information with transparency, care, and in full compliance with data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our services. We follow the UK General Data Protection Regulation and the Data Protection Act 2018.
🔹 1. Who We Are
Stitch & Form is a garment alteration and sewing service provider based in the United Kingdom.
Business Name: Stitch & Form
Address: 40 Greenstead Gardens, Woodford, Woodford Green IG8 7EX, United Kingdom
Email: [email protected]
Phone: +44 208 505 4270
🔹 2. What Data We Collect
We may collect and process the following types of personal data:
a) Information You Provide:
Name
Email address
Phone number (optional)
Message content (when using our contact form)
b) Automatically Collected Data:
IP address
Browser type and version
Device and operating system
Website usage statistics (e.g., page visits, session duration)
Cookie preferences (see our Cookie Policy)
Note: Technical data does not directly identify you and is used only in aggregate to monitor and improve website performance.
🔹 3. Why We Collect Your Data
We collect personal data to:
Respond to your service enquiries or messages
Manage bookings and communication
Keep internal records for service consistency
Maintain the functionality and performance of our website
Fulfil legal obligations, if required
We collect only what is necessary for the above purposes.
🔹 4. Lawful Basis for Processing
We rely on the following lawful bases:
Consent – when you submit information voluntarily via forms.
Contract – when processing is necessary to provide a service you've requested.
Legitimate Interests – such as maintaining site security and service improvement.
Legal Obligation – when compliance with laws requires data retention or disclosure.
🔹 5. How We Use Your Information
Your information may be used to:
Communicate with you in response to your requests
Provide updates about appointments and services
Improve our website and user experience
Maintain service and operational consistency
We do not use your personal data for unsolicited marketing or share it with third parties for promotional purposes.
🔹 6. Data Sharing and Disclosure
We do not sell or rent personal information. We may share data with:
Website hosting or technical providers who support our infrastructure (under data agreements)
Authorities if required by law or court order
All third-party processors are required to comply with data protection regulations.
🔹 7. Data Retention and Security
We implement reasonable technical and organisational safeguards to keep your data secure, including:
SSL encryption
Secure server environments
Controlled access and staff confidentiality
We retain personal data only as long as needed for service fulfilment, internal record-keeping, or legal compliance — typically no longer than 12 months, unless a longer retention is required.
🔹 8. Your Rights
Under the UK GDPR, you have the right to:
Request access to your data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain types of processing
Withdraw consent at any time, where applicable
Request data portability (when relevant)
To exercise any of your rights, please contact us via the details below.
You may also contact the Information Commissioner’s Office (ICO) if you believe your data has been misused.
🔹 9. Cookies
We use cookies to support website functionality and understand user behaviour. For full details, including how to manage preferences, please refer to our Cookie Policy.
🔹 10. External Links
Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their respective policies.
🔹 11. Policy Updates
We may update this Privacy Policy to reflect changes in laws or practices. The latest version will always be available on this page, with the effective date updated accordingly.
🔹 12. Contact Us
For any questions about this Privacy Policy or your personal data:
Stitch & Form
40 Greenstead Gardens, Woodford, Woodford Green IG8 7EX, United Kingdom
Email: [email protected]
Phone: +44 208 505 4270